TruDerm's Return - Refund Policy
TruDerm will accept returns and provide refunds under clear and fair conditions.
Our goal is to make sure all our patients feel comfortable, confident, protected, and well cared for.
All returns must be made in person and within seven days of the purchase date. Returned items must be in new, unused condition, with all original tags and labels attached.
After you review our return and refund policy, if you have any questions or concerns, text us at 561.331.0721.
Refund Policies
1. Before Your Treatment Begins
Patients may request a refund for any treatment or service with 24 hours’ notice of cancellation. A full refund will be issued to the original payment method.
2. Refund Of Skincare & Retail Products
Please note: Refunds will be issued to your original payment method within 5Â business days.
Remember also that it may take additional time for your bank or credit card company to process the refund. If you have not received your refund within 15 business days of approval, please contact Laura@trudermmedspa.com
TruDerm Medspa will accept and refund unopened and unused skincare or retail products within 7 days of your purchase. We will provide you with a store credit or an exchange for a valid receipt.
- Damaged or has Issues: Please inspect your order upon receiving it and contact us immediately at Laura@trudermmedspa.com if the item is defective, damaged, or not correct. Laura will handle the issue and work to resolve it promptly.
- Non-Returnable Items:Â Truderm Medspa will not refund:
- Personal care goods (such as beauty or skincare products that have been opened or used)
- Custom or personalized items
- Open medical Rx or herbal supplements, vitamins. (Unless damaged in shipment)
- Sale items, sale or discounted services or gift cards.
 3. Refunds of Unused Packages / Treatment Plans
If you purchased a treatment series or package and none of the sessions have been used, patients may request:
- A full refund (within 7 days of purchase)
- A service exchange
- Store credit4Partial Refunds for Unused Sessions
If your treatment plan, series, or package has been started, however there are some treatments remaining. patients may receive a refund based on the regular single-session rate for services already completed.
4. Treatment & Service Refunds
In-Medspa treatments, procedures, or services are non-refundable once completed.Â
Due to the nature of self-pay medical appointments, consultations, or treatments, all medical services rendered are non-refundable.
If you are unsatisfied with your results, we encourage you to schedule a follow-up appointment so our team can assess your concerns and recommend appropriate solutions.
5. Appointments & Consultations RefundsÂ
- AÂ non-refundable deposit may be required for certain appointments/consultations and will be applied toward your treatment.
- Appointment Cancellations or Reschedules require at least 24 hours’ notice to avoid forfeiting your deposit or a fee.
6. Package & Membership Refunds
- Prepaid treatment packages/treatment series are non-refundable, but they may be transferred to another treatment package or Truderm Medspa credit.
- Membership fees are non-refundable, and unused benefits do not roll over unless otherwise specified.
7. Exchanges
TruDerm will replace items if they are defective or damaged.
8. Adverse Reactions
If you experience an adverse reaction to a product or service, please contact us immediately. We will assess the situation and offer you credit or an alternative solution at our discretion.
9. Return/ Refund Policy Updates
TruDerm Medspa reserves the right to revise our Return & Refund Policy at any time. Our updates will be posted to our website and are effective immediately upon posting.
10. If A Financing Partner was Used (ex. Cherry, CareCredit)
 Refunds requested after 30 days will incur a 15% adjustment fee to cover financing fees incurred at the time of the original transaction.
Need Help?
Contact laura@trudermmedspa.com with questions about refunds and returns. Please feel free to text us 561. 331. 0721
